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The presence of the customer and technical support that a website hosting company offers can tell you a lot about the services they provide as well. In case you are allowed to use just email messages and / or tickets, you have most probably discovered some reseller not the actual hosting supplier. When this is the case, you'll have to wait for a couple of days to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the real web hosting company for extra assistance. If the provider offers various ways of communication with quick response time that are available anytime, they are almost certainly the top provider, not only a reseller. So you'll receive timely assistance and high quality support as they will have immediate access to the servers where your account is. No matter what the trouble - technical or sales, it is generally better to be able to communicate with your website hosting company right away through your preferred way of communication.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated servers that we offer feature 24/7 customer and technical support, so whatever the issue you experience, you can contact us and we will give you a hand straight away. The guaranteed response time for any e-mail message or trouble ticket that you open from your Hepsia website hosting Control Panel is only one hour; usually the reply time rarely exceeds 20 min. In addition, we have phone support with multiple local numbers globally plus a live chat, so you can get in touch with us and get more info about our services even if you do not have an account yet. We're able to help you with any kind of question or a difficulty you have - payment methods, plan features, e-mail configuration, website hosting account settings, etc. If you employ our services, you won't ever have a scenario where you have to wait for a day or two to get an issue solved like you may have to do with a lot of other suppliers.

24/7 Customer Support in VPS Servers

Each VPS server plan that we provide comes with 24/7 customer and tech support, which means that if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can get in touch with us anytime, even weekends and holidays. For your convenience, we supply different methods of communication - telephone support with several local numbers around the world, live chat, e-mail messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it'll be easier to track what's going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is sixty minutes, yet it hardly ever takes that long to receive help. When you add the Managed Services upgrade that we offer, our admins can also assist you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

When you obtain a dedicated server from our company, you're able to get in touch with us anytime using several channels and the maximum time that you'll need to wait for an answer is up to one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical issue, you will be able to open a ticket through the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of general questions or you'd like to learn more about our services before you order, you may also take advantage of our live chat or you could call one of the local numbers that we have in various countries around the world. In the event that you'd like to have support for third-party software that you are unable to set up or manage properly, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.