Integrated Ticketing System

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In case you’ve bought a web hosting plan and you have certain queries concerning a concrete feature/function, or if you’ve stumbled upon some challenge and you need support, you should be able to touch base with the respective customer support team. All hosting companies use a ticketing system no matter if they provide other means of contacting them apart from it or not, because the most efficient way to handle an issue most often is to open a ticket. This mode of communication renders the replies exchanged by both parties simple to follow and allows the client support engineers to escalate the problem in the event that, for instance, a sysadmin has to intervene. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you’ll have to use at least 2 separate accounts to touch base with the tech support staff and to actually administer the hosting space. Non-stop switching from one account to another can be a burden, not to mention the fact that it takes a very long period of time for the vast majority of web hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated servers, was developed with the belief that you should be able to manage everything associated with your semi-dedicated server account in a single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an enquiry or bump into an obstacle, you can get in touch with our customer care staff members instantaneously without the need to log into an entirely different system. You can look through your web files or check various settings within your account whilst submitting a new ticket or reading the response to an older one. If you’ve got numerous tickets and you wish to track down a particular one, you can take advantage of the smart search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive an answer in less than an hour regardless of the nature of your query or issue.