One-Hour Response Guarantee

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If you are a website owner, a problem can always surface and it does not automatically need to be connected to the hosting service itself. For instance, something could go wrong when you update an application or some important data might be edited or erased unintendedly. Irrespective of what the nature of the problem may be, you will need to get in touch with the client care staff and ask them to restore a backup or to help you troubleshoot the problem that you are having. How quickly they’ll do that will predetermine the period of time that your websites will be unreachable. For particular websites like community web portals or e-commerce portals, a continual downtime duration too often equals lost clients and money. That being said, it’s of vital importance that you use the services of a company that provides not only a good tech support service, but also a quick one.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take advantage of our hyper-fast support services. You’ll get a response to any support ticket posted through the hosting Control Panel or e-mail sent to our client and technical support staff within the hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes far less time to investigate and solve a problem. We will provide you with more info if the solution involves something that needs to be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be absolutely the same and given the fact that our support staff will be at your disposal 7 days a week, you’ll obtain immediate help for practically any technical, general or billing issue irrespective of the hour.