Phone Support

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If you have ever had a website hosting account before or you've dealt with any other online service, you probably know from your personal experience that for a lot of things it is better to consult with a live person on the telephone than to exchange support tickets or e-mail messages. If you want to know more about a particular service before you decide to order it or in case something small has to be made, for example, it'll be much easier and faster to get it done in real time. If you're given the option to seek the advice of representatives over the phone, it's also very likely that you are dealing with an actual hosting provider, not just a reseller. The type of support that you will get on the telephone varies between different providers - from very general matters to expert tech support. Usually most suppliers supply pre-sales assistance and first level phone support, while more complicated technical matters are managed via e-mail and tickets.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we offer include live phone support for fourteen hours a day. If you're not sure which plan will be appropriate for your websites, you would like to find out more about a plan's specifications or you'd like to have any other info about our solutions, you'll be able to call any of the local telephone numbers that we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will assist you. In case you currently own an account, you will be able to contact us about general and sales issues, although we are often able to assist with many tech issues as well. For entirely tech troubles you should take advantage of our built-in ticketing system where the conversation between you and our technical support crew will be in one place, which is the better option if your trouble can take longer time to be solved or it has to be escalated to our sysadmins.