Dedicated Service
24–7–365 Support Service

A 1–Hour Support Ticket Response Guarantee

All your assistance requests will be dealt with within maximum 60 minutes after the trouble ticket or email is submitted. If your issue needs further assistance from an admin, we will forward the ticket or the email to the person on duty, right away then leave a comment to notify you that more time will be required for arriving at the best solution. If you make use of the Managed Services package, any of the tasks included there will be completed whenever you desire.

A Top–Notch Tech Support Service

If you require any assistance while working with our Web Control Panel or with any of the applications that we have pre–installed on the dedicated hosting server for you, don’t hesitate to reach our tech support staff at any time via the ticketing system. Furthermore, if you need help administering your dedicated server, you can order our Managed Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting services, data backup hard disk space, etcetera.

A User–Friendly Help Section

Our Web Control Panel was preinstalled for each dedicated server. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can carry out. The majority of instructional articles also video versions which show all the tasks that you can carry out in a highly illustrative way. You will find all the educational articles and the video tutorials in the upper right corner of each section of the hosting Web Control Panel.